At Ilex Softhub Pvt Ltd ("we," "our," or "us"), we are committed to safeguarding the privacy of our clients, users, and partners. This Privacy Policy outlines how we collect, use, and protect personal data when you interact with our website (https://www.isofthub.com), applications, and services, including any software products, Chrome extensions, or other tools developed by us. As a software development company, we understand the importance of data security and adhere to best practices in the handling and processing of data.

1. Information We Collect

We may collect and process the following types of information:

• Personal Information: Name, email address, job title, and other contact details you provide through our website or in relation to our services.
• Technical Information: IP address, browser type, device identifiers, operating system, and other technical data related to your use of our software products and website.
• Usage Data: Information about how you interact with our website, software, and services, including log data, analytics, and activity tracking.

2. Use of Information

As a software company, we use the information we collect for the following purposes:

• Service Provision: To provide and maintain our software products and services, including custom software solutions, Chrome extensions, and web development tools.
• Product Improvement: To analyze trends, usage, and feedback in order to improve the functionality, user experience, and performance of our software.
• Security and Compliance: To monitor for security breaches, ensure compliance with legal requirements, and protect our users’ data.
• Communication: To respond to inquiries, provide customer support, and share updates on our products and services, with your consent where necessary.

3. Applications and Chrome Extensions

Our company develops applications and Chrome extensions that serve specific business functions. These tools, which may be used for purposes such as scanning or signing documents with digital signatures, are solely administered and controlled by Ilex Softhub Pvt Ltd. We do not store any personal or sensitive data locally on your device or within these applications.

4. Data Security

We take the security of your data seriously and employ industry-standard security measures to protect it from unauthorized access, disclosure, or loss. This includes encryption, secure coding practices, regular security audits, and access controls. No personal data or document content is retained by our Chrome extensions or applications on the user's device, ensuring your data remains secure at all times. However, while we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security due to inherent risks in online data transmission.

5. Data Sharing and Disclosure

We do not share, sell, or rent personal information with third parties, except in the following cases:

• Service Providers: We may share data with trusted third-party service providers who assist us in operating our website, services, or supporting our business, under strict confidentiality agreements.
• Legal Obligations: If required by law, court order, or government regulation, we may disclose personal information to comply with legal obligations or protect our legal rights.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. Once the data is no longer required, we will securely delete or anonymize it.

7. International Data Transfers

As a global software company, we may process data across different geographic regions. If we transfer your personal information outside of your country, we will take appropriate measures to ensure that it is protected in accordance with applicable privacy laws.

8. Your Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:

• Access and Correction: You have the right to request access to the personal data we hold about you and request corrections if any inaccuracies are found.
• Data Deletion: You may request the deletion of your personal information, subject to legal and contractual limitations.
• Objection and Restriction: You have the right to object to or request a restriction on the processing of your data under certain circumstances.
• Data Portability: You may request a copy of your personal data in a machine-readable format where applicable.

To exercise your rights, please contact us at contact@isofthub.com.

9. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance user experience, analyze usage, and improve our website and services. You can manage your cookie preferences through your browser settings.

10. Third-Party Links

Our website and services may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage users to read their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. Any modifications will be posted on this page, and the updated policy will be effective as of the "Effective Date" listed at the top.

12. Contact Us

If you have any questions about this Privacy Policy or our data handling practices, please contact us: contact@isofthub.com